At Lyra Accessories, we want you to love your jewelry. If for any reason you are not completely satisfied, we offer a straightforward return and refund process.
1. Eligibility for Returns
-
Returns are accepted within 14 days of receiving your order.
-
To be eligible, items must be:
-
Unused and in original condition
-
With all original packaging and tags intact
-
-
Custom or personalized items cannot be returned unless they arrive damaged or defective.
2. How to Request a Return
- We will provide instructions for returning your item.
3. Return Shipping
-
Customers are responsible for the cost of returning items unless the product is defective or incorrect.
-
We recommend using a trackable shipping service to ensure safe delivery.
4. Refunds
-
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
-
Approved refunds will be processed within 7–10 business days via your original payment method.
-
Shipping charges are non-refundable unless the return is due to a defective or incorrect product.
5. Exchanges
-
Exchanges are subject to availability.
6. Damaged or Defective Items
-
If you receive a damaged or defective item, contact us within 48 hours of delivery.
-
We will replace the item or issue a full refund at no additional cost.
7. Regional Compliance
-
Our policy aligns with consumer protection regulations in UAE and Saudi Arabia.
-
Customers have the right to return defective goods and request a refund in accordance with local laws.